Frequently Asked by Customers

1. How long does the battery take to charge? The battery charges from a USB 2.0 port in around 60-90 minutes which can ignite about 100 lights.

2. Is it safe to use? A safety lock mechanism is available to toggle on and off to improve safety. Avoid touching the tip after each use to avoid burns.

3. How do I store it? Just like any gadgets with a battery, it is best to keep it away from direct sunlight.

4. Why is my order not yet here? We apologise for extended distribution time which is mainly due to CoVid-19 restrictions but we will deliver your orders as quickly as we can. Please refer to our Shipping Information Page for your guidance.

5. Can I return my order? Yes, you can return your order.  We want you to be satisfied with what you paid for and so we accept returns. Please refer to our Refund Policy page to initiate a return.

6. Where is this product made from?  Our operation centres are located in Europe and orders are fulfilled from London, United Kingdom. All products are assembled in China.

 

We would like to answer all your questions. If you have any more inquiries about our products, please send us an email to info@lighterhacker.com and we will respond to you as quickly as we can. Thank you.